French and English Speaking Customer Service and Sales Representative (Tunisia) | Remote

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?

We are a dynamic e-commerce company on the lookout for an experienced Customer Service Agent with knowledge of French and English to join our talented Customer Service Team working remotely from Tunisia - to help us grow. As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, Australia, UK, and European markets. An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.

What you will do daily:

• Conduct stellar communication with the customers via email, telephone, or LiveChat;

• Turn a conversation into a positive experience and support customers in the buying process (LiveChat, Email or Phone);

• Ensure a smoother shopping experience for customers by guiding them through the shopping process through Live chat;

• Handle and timely respond to customer inquiries;

• Boost the client satisfaction and our brand’s Trustpilot rating;

• Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;

• Work closely with the logistics team to ensure timely delivery to our customers;

• Assist in tracking shipped parcels and notify customers on request;

• Follow up on inquiries and delayed payments;

• Report any found issues to your supervisor or the relevant department.

To be successful in this position, you should have:

• Knowledge of native level French (mother tongue level) and fluency in English with confidence in using your language skills over the phone and in emails;

• Experience in customer service-related positions (bonus points for the sales experience), enthusiasm and ambition to take it to the next level;

• High level of energy and enthusiasm, positive mindset, and hands-on approach;

• Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency;

• Great soft skills, especially communication, patience and empathy;

• Multitasking: adapting to different situations in a limited amount of time;

• Accountability: ability to work with little or no supervision;

• Elaborate computer skills and be a quick learner, to comfortably navigate across different systems while speaking to customers;

• Availability to work the diverse shifts, based on the business needs (after the initial onboarding period, the shifts will be agreed with the team lead);

• Based in the Tunisia (anywhere)

Why ennovationHUB a good place for your next career step:

• We want you to succeed. Your success is ours as well, so we will do everything we can to support you;

• Lots of opportunities to grow professionally and get promoted, with personalised development plans;

• Work from home - this is a remote position adapted to those who like to work from their home office;

• Competitive salary package;

• Young and dynamic team in a diverse and friendly international environment, operating in multiple countries and markets across the globe.

We are looking for someone who will not only get the job done but also bring in positive energy, have a good time working, and make a difference. If we just described your ideal workplace, please apply soon, we will be revising the applications on daily basis.

Our diverse and international team will embrace successful candidates with different backgrounds, origins, walks of life, and personal beliefs as long as they get the work done and contribute to our culture.