Logistics & LTL Coordinator for US Market | 4-day workweek | Belgrade based

ennovationHUB is a fast-growing international e-commerce group operating in the home & living category, with a strong focus on furniture. From our hubs in Belgrade and London, and remote workstations around the world, we serve customers across the UK, North America, the EU, and APAC.

As we scale toward $100m+ in annual revenue, we are expanding our operations team with a Logistics & LTL Coordinator focused on the US market.

A significant portion of our furniture shipments includes oversized and bulky items that require Less-Than-Truckload (LTL) transportation. This role combines daily logistics operations with customer communication and carrier coordination to help ensure accurate shipment processing, smooth deliveries, and a consistently high-quality customer experience.

Role overview:

This is a unique opportunity for logistic professionals looking for an additional day off in a week. We are offering a 4 day, 10h afternoon shift to cover our US market needs, while having the support of the entire team during the first half of the day.

You will support the movement of orders across the US market, working closely with customers, carriers, warehouses, and internal teams. Your responsibilities will cover shipment preparation, tracking, delivery scheduling, issue resolution, and operational reporting.

We are looking for someone who takes ownership, identifies risks early, and follows through on problems until they are resolved. Alongside daily execution, you will help identify bottlenecks and improve the processes that support our growing operations.

Key Responsibilities

• Support order processing, prepare shipping lists and documentation, and coordinate shipment readiness with warehouses and internal teams.

• Check and update stock information across relevant locations to support accurate shipment planning.

• Validate delivery addresses and collect customer delivery instructions, access requirements, and scheduling preferences.

• Contact customers by phone, email, and SMS regarding upcoming and active LTL deliveries.

• Communicate carrier pickup dates, delivery appointments, estimated timeframes, and shipment updates.

• Coordinate with carriers, couriers, and warehouses to support timely dispatch and successful delivery.

• Monitor shipment tracking and proactively follow up on pending deliveries, scheduling delays, and delivery exceptions.

• Serve as the primary customer contact for LTL delivery inquiries, working with customer service and operations teams to resolve concerns and escalations.

• Support LTL delivery claims by collecting customer statements, photos, proof of delivery, and other relevant documentation.

• Assist with checking supplier, courier, and carrier invoices, and support customs documentation where applicable.

• Maintain accurate records of customer interactions, shipment progress, delivery preferences, and claim information.

• Prepare and update logistics reports, using spreadsheets, internal systems, and AI-supported tools to improve accuracy and efficiency.

• Follow established logistics procedures, flag inconsistencies, and suggest practical improvements to workflows and delivery outcomes.

To be successful in this role, you should bring:

• 1–3 years of relevant experience in logistics, transportation, freight brokerage, dispatch, shipping coordination, carrier operations, fulfilment, supply chain or customer support. Experience with LTL or FTL shipments is an advantage.

• Strong written and spoken English, with confidence communicating with customers, carriers, and colleagues.

• A structured approach to work, strong attention to detail, and the ability to simplify complex situations.

• Comfort working with numbers, spreadsheets such as Excel, and operational data.

• The ability to manage multiple shipments, conversations, and priorities in a fast-paced international environment.

• A calm, practical approach to problem-solving, with the judgment to resolve issues independently and ask for support when needed.

• Confidence learning new tools and systems, with an interest in using AI to improve daily work.

• A proactive mindset, reliability, and ownership of tasks from start to finish.

• A collaborative attitude and the ability to work effectively across teams.

• Availability to work 10h shift Mon- Thur 14:00–24:00, Belgrade local time, to support US operations.

Location & Setup:

This is an in-house role, working from our downtown Belgrade office, with the possibility to work one part of the day from a home-based or remote setting.

You will collaborate with teams across multiple countries and functions.

In our culture in ennovationHUB, we value:

• Accountability over excuses

• Execution over talk

• Clarity over complexity

• Learning through doing

We welcome people from different backgrounds. What matters most is how you think, how you work, and whether you take ownership.